Customer Question: Do you have an actual Bakery store or is it all special orders?
Welcome to all of our friends new and old. We're happy you're here. We've recently made a transition to an order ahead system making this a great time to explain everything to you all.
We do have an actual Bakery storefront located at 409 W. Front St, New Holland, OH. All of the product that we produce is produced by hand in our facility. Our operating hours are Thursday and Friday 7am-4pm and Saturdays 9am-3pm.
With that being said, our new model relies heavily on an order ahead process. It's not that the orders are "special orders" per say, they are simply orders. We now ask as much as possible, please order ahead, no matter what you are looking for. You can find all of the menus right here on the website and as long as nothing crazy is going on, holidays etc, for the most part you are able to order most products up to the day before you need it. You place your order right through this site, pay when you place your order and come to the bakery to pick it up. More lead time when placing an order is best, but we do understand things come up last minute and do our best to accommodate. If you are flexible, we can be very helpful! You will find at the top of our website when ordering is open through. Depending on the time of year, we have ordering open 4-6 weeks in advance. Due to changing menus, seasons and life we do not take orders farther in advance than that.
We offer pick up on our retail days of Thursday and Friday from 7am-4pm and Saturdays 9-3 at the bakery. On these days after all orders are fulfilled, we do put the extras out for sale. We have a small case with a la carte cookies and some pre-packaged grab and go goods on the shelf. Variety and quantity vary greatly depending on the order load and what products were actually ordered for that day. This means if you happen to be driving by, it may be worth stopping by to see what is extra. You are also welcome to call on those days and if we have what you are looking for, we are happy to set it back for you. But ultimately we now rely heavily on you ordering.
If you have found us because you received a sweet treat in the mail, welcome! The only product we offer for shipping at this time is our frosted sugar cookies. These can be found in the "Shipping Options" menu. All other product is for pick up only at the bakery. So if you are cross country, feel free to browse our selections and drool, but know that only the sugar cookies are up for shipping.
This order ahead process has allowed us to continue to maintain the quality of our products while meeting the demand of our ever growing customer base. We appreciate you continuing to grow with us and we look forward to serving you.
If you have a burning question, feel free to email it to us at firstname.lastname@example.org and we may just feature it in the next Customer Question post.
I’m not a fan of online ordering because with my schedule I never know what day I can come and get your goodies until that morning. I miss coming in and make my purchase of the Best ever goodies I may say. Ty Beth.
When you order online, at checkout, you choose your pick up day from the calendar with the options being Thursday, Friday and Saturday. You don’t have to set a time. We do ask on there if you are coming before noon or afternoon as it just helps us make sure we get everything together for you! Thanks for asking and we will see you soon!
I miss coming in so much and thought you were only online. Thanks for clearing that up. One follow up question…. If you order online can you only pickup Thursday thru Saturday or just setup a pickup time at the time the order is placed?
We highly suggest ordering ahead and online is the best place to do it! We offer pick up on our retail days of Thursday and Friday from 7am-4pm and Saturdays 9-3 at the bakery. On these days after all orders are fulfilled, we do put the extras out for sale. We have a small case with a la carte cookies and some pre-packaged grab and go goods on the shelf. Variety and quantity vary greatly depending on the order load and what products were actually ordered for that day.
Can you still come in and get items from the case as before? Or are you only online orders now?